SHIPPING
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders placed before 1 PM (Mon - Fri) will be dispatched on the same day.
Shipping Zones
UK
| Shipping Method | Cost | Timeframe |
| UK Express Delivery | Free | 1 - 2 Working Days |
|
UK Next Day Delivery (If ordered before 12pm Monday – Thursday) |
£5 Below £75 / Free Over £75 | Next Working Day |
USA - CANADA
| Shipping Method | Cost | Timeframe |
| Standard Shipping | Free Over £30 or £5 Orders Below £30 | 5 - 7 Working Days |
| International Premium Delivery | Free Over £150 or £15 Orders Below £150 | 2 - 3 Working Days |
EUROPE
| Shipping Method | Cost | Timeframe |
| Standard Shipping | Free on Ordes Over £30 or £5 on Orders Below £30 | 5 - 7 Working Days |
| Express Shipping | Free on Orders Over £100 or £8 on Orders Below £100 | 3 - 5 Working Days |
* We would like to reassure all of our European customers that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.
*When using our Standard Delivery service, certain European countries may require the receiver to pay duties and taxes, but rest assured if this happens our customer service team is on hand to help and arrange a full refund of any charges you have received. We’re working hard to ensure your shopping experience is as smooth as possible and we’re ready to help however we can, for any queries please contact info@sperolondon.com
ALL INTERNATIONAL
| Shipping Method | Cost | Timeframe |
| Standard Shipping | Free Over £50 / £5 Orders Below £50 | 5-7 days |
Shipping FAQs
CUSTOMS DUTIES AND TAXES
For our EU customers: We want to assure you that due to the new trading laws post-Brexit, you will not incur any unexpected costs such as additional customs taxes and duties.
For our customers outside the EU: Please note that international orders may be subject to customs or import duties and tax charges once they reach the destination country. These charges, where applicable, are the responsibility of the customer, and we do not cover these costs.
For our customers outside the EU: Please note that international orders may be subject to customs or import duties and tax charges once they reach the destination country. These charges, where applicable, are the responsibility of the customer, and we do not cover these costs.
CAN I PICK UP MY ORDER?
Unfortunately, we do not currently offer a click-and-collect pick-up service.
CAN I CHANGE OR CANCEL MY ORDER?
Please send an email to info@sperolondon.com immediately. Once it has been dispatched, we are unable to make any changes or cancel the order. After receiving your order, you can initiate a return for any unwanted items.
CAN MY ORDER BE REDIRECTED?
Please send an email to info@sperolondon.com immediately to change your delivery address. Unfortunately we're unable to redirect orders once they have left our warehouse, so please make sure to provide a shipping address where you will be available to receive your order. If you would still like to try and redirect your parcel once it's been dispatched, please contact the courier directly to see if this would be possible.
HOW CAN I TRACK MY ORDER?
We will send you tracking details once your order has been dispatched from our warehouse; you can find this information in your order dispatch email.
UK Express Delivery: Royal Mail Tracked 24
UK Next Working Day Delivery: DPD
US Standart: DPD, Royal Mail
US Premium: UPS, DHL, FedEx
Europe (Inside EU): DHL / FEDEX / UPS / Royal Mail
International (Outside of EU&US ): DHL / FEDEX / Royal Mail
UK Express Delivery: Royal Mail Tracked 24
UK Next Working Day Delivery: DPD
US Standart: DPD, Royal Mail
US Premium: UPS, DHL, FedEx
Europe (Inside EU): DHL / FEDEX / UPS / Royal Mail
International (Outside of EU&US ): DHL / FEDEX / Royal Mail
STILL HAVE QUESTIONS
Do not hesitate to get in touch with us for any inquiries.