Below are some common answers for return questions and instructions on how to start a return. If you have other questions, please just send them to info@sperolondon.com.
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Returns
Our Returns Policy
Please note there are a couple of rules. We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging. ( Trying on is allowed except for earrings )
Standard Return Period: Our normal return period is 70 days after you receive your order.
Free Returns: Returns are free! We believe in the quality of our products and want to make your shopping experience as pleasant as possible.
Stockists: We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them. For any concerns and problems you have with our stockists please don’t hesitate to contact us.
Warranty: All our jewelry also comes with a 1-year warranty, in which we are happy to exchange items with manufacturing faults free of charge.
Promotional Items: On our sustainability promise you don’t have to return Spero Jewellery Polishing Cloth which is complimentary for every order. And we encourage our customers not to return! Sustainability is beyond our commercial concerns, and we take it seriously. Use your jewelry cloth to make them shine your other jewelries and use them for a lifetime!
Anything other than Spero Jewellery Polishing Cloth must be in the package.
Standard Return Period: Our normal return period is 70 days after you receive your order.
Free Returns: Returns are free! We believe in the quality of our products and want to make your shopping experience as pleasant as possible.
Stockists: We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them. For any concerns and problems you have with our stockists please don’t hesitate to contact us.
Warranty: All our jewelry also comes with a 1-year warranty, in which we are happy to exchange items with manufacturing faults free of charge.
Promotional Items: On our sustainability promise you don’t have to return Spero Jewellery Polishing Cloth which is complimentary for every order. And we encourage our customers not to return! Sustainability is beyond our commercial concerns, and we take it seriously. Use your jewelry cloth to make them shine your other jewelries and use them for a lifetime!
Anything other than Spero Jewellery Polishing Cloth must be in the package.
Faulty & Damaged Items
We sincerely apologize if you have experienced any issues with your jewellery.
Our customer service team would be happy to assist - Please contact us before returning your item to us so that our team can advise you on the next steps and time frames for a refund or replacement item. We take full responsibility for items damaged during delivery to ensure customer satisfaction.
Our customer service team would be happy to assist - Please contact us before returning your item to us so that our team can advise you on the next steps and time frames for a refund or replacement item. We take full responsibility for items damaged during delivery to ensure customer satisfaction.
How to Return
How to Start a Return
Our return portal is currently under maintenance. This is why please send an email to info@sperolondon.com with the following information:
- Your order number.
- Reason for return.
- Whether you would like a refund for your item, or to exchange your item.
Whats Next
You will receive a paid return label to your email.
How Should My Item Be Returned?
All items must be returned unworn, in their original packaging and with proof of purchase.
* Unfortunately, we only accept earrings back with their original packaging and unused due to hygiene reasons. (Please email us for any unsatisfaction you have with your earrings.) Returned earring will be recycled and shape other jewellery.
*Orders returned without an order slip will longer to process and in some circumstances will not be processed at all. Please do not send back your item without any information, even if you’ve received a free returns postage label.
Our return portal is currently under maintenance. This is why please send an email to info@sperolondon.com with the following information:
- Your order number.
- Reason for return.
- Whether you would like a refund for your item, or to exchange your item.
Whats Next
You will receive a paid return label to your email.
How Should My Item Be Returned?
All items must be returned unworn, in their original packaging and with proof of purchase.
* Unfortunately, we only accept earrings back with their original packaging and unused due to hygiene reasons. (Please email us for any unsatisfaction you have with your earrings.) Returned earring will be recycled and shape other jewellery.
*Orders returned without an order slip will longer to process and in some circumstances will not be processed at all. Please do not send back your item without any information, even if you’ve received a free returns postage label.
Starting Your International Return
All international returns can be sent back within 70 days of your order arriving with you. Unfortunately, the delivery is not currently free of charge, but we are working on it.
Please follow the below instructions:
Send your parcel back to our returns address using a tracked postal service. If you would like any advice for the best way to send back your international order, please email info@sperolondon.com
Please follow the below instructions:
Send your parcel back to our returns address using a tracked postal service. If you would like any advice for the best way to send back your international order, please email info@sperolondon.com
Where Should I Return My Item?
The return label will be emailed directly to you. There is no need to enter an address manually. If needed the return address will be provided after you start a return.
Refunding Your Item
Returned items will always be refunded to the original payment method used when placing your order, including Spero gift cards.
Credit or Debit Card - We will credit your account within 1 - 4 working days of receipt of your items.
Pay Pal - Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
*Please note customs duties and additional fees paid are non-refundable.
Credit or Debit Card - We will credit your account within 1 - 4 working days of receipt of your items.
Pay Pal - Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
*Please note customs duties and additional fees paid are non-refundable.
Exchanging Your Item
If you require a different size or would like to exchange what you’ve bought for another piece, we are happy to offer exchanges within 70 days of purchase. To proceed with an exchange, simply follow the below instructions:
Send and email with order number specify you would like an exchange, and state which item you would like to swap for.
If the new item is more expensive, you will receive an email notifying you to make the additional payment.
If the item you choose is lower in price, we will refund the difference to your original payment method.
Send and email with order number specify you would like an exchange, and state which item you would like to swap for.
If the new item is more expensive, you will receive an email notifying you to make the additional payment.
If the item you choose is lower in price, we will refund the difference to your original payment method.