Below are some common answers for return questions and instructions to start a return.
If you have other questions, please just send it to email@example.com.
- Pre Sale Questions
If you have an issue or question that requires immediate assistance, you can click the button below to get in touch with us.
If we aren’t available, drop us an email and we will get back to you within 12 hours!
Pre Sale Questions
Standard Return Period: Our normal return period is 30 days after you are receiving your order.
Stockists: We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them. For any concerns and problems you have with our stockists please don’t hesitate to contact us.
Warranty: All our jewellery also comes with a 1 years warranty, in which we are happy to exchange items with manufacturing faults free of charge.
Promotional Items: On our sustainability promise you don’t have to return Spero Jewellery Polishing Cloth which is complimentary for every orders. And we encourage our costumers not to return! Sustainability is beyond our commercial concerns, and we take it seriously. Use your jewellery cloth to make them shine your other jewelleries and use them for a lifetime!
Anything other than Spero Jewellery Polishing Cloth must be in the package.
Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item. We take full responsibility for the items damaged during delivery to ensure costumer satisfaction.
Our return portal is currently under maintenance. This why please send an email to firstname.lastname@example.org with the following information:
- Your order number.
- Reason for return.
- Whether you would like a refund for your item, or to exchange your item.
You will receive a paid return label to your email.
How Should My Item Be Returned?
All items must be returned unworn, in their original packaging and with proof of purchase.
* Unfortunately, we only accept earrings back with their original packaging and unused due to hygiene reasons. (Please email us for any unsatisfaction you have with your earrings.) Returned earring will be recycled and shape other jewellery.
*Orders returned without an order slip will longer to process and in some circumstances will not be processed at all. Please do not send back your item without any information, even if you’ve received a free returns postage label.
- Email email@example.com quoting your order number and we will email you a free returns postage label with further instructions to complete your return.
Please follow the below instruction:
Send your parcel back to our returns address using a tracked postal service. If you would like any advice for the best way to send back your International order, please email firstname.lastname@example.org
Credit or Debit Card - We will credit your account within 5-10 working days of receipt of your items.
Pay Pal - Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
*Please note customs duties and additional fees paid are non-refundable.
Send and email with order number specify you would like an exchange, and state which item you would like to swap for.
If the new item is more expensive, you will receive an email notifying you to make the additional payment.
If the item you choose is lower in price, we will refund the difference to your original payment method.